Use these steps if a transaction appears under an unexpected batch, merchant profile, or MID.
What to Check
- Confirm the transaction number, date, time, and amount.
- Confirm the merchant profile, TPN, or MID associated with the transaction.
- Verify the correct store or location when multiple locations are used.
- Confirm the terminal's time zone.
- Determine whether the transaction belongs to the current open batch or a previously settled batch.
Contact Support If
- The transaction appears under the wrong merchant profile.
- The correct batch cannot be identified.
- Multiple profiles contain similar transactions.
- The terminal and payment records do not agree.
Important: Do not void, refund, or rerun the transaction until the correct transaction record and merchant profile have been confirmed.