Use these steps if you use Register Lite and the application is not opening, syncing, or behaving as expected.
What to Check
- Confirm Register Lite is supported on the terminal model being used.
- Confirm the application is assigned to the correct merchant and device.
- Determine whether the issue is related to:
- Payment processing
- Catalog or order information
- User permissions
- Application launch or synchronization
If Register Lite Will Not Open or Sync
- Confirm the terminal has a working internet connection.
- Verify the device date and time are correct.
- Confirm the application is on the expected version.
- Confirm Register Lite is assigned to the correct merchant or device.
- Restart the terminal or application once.
If a Payment Times Out
Do not immediately retry the payment. Check the terminal and available payment records first to determine whether the transaction was approved, declined, pending, or remains unknown.
Contact Support If
- The wrong merchant or store information appears.
- Register Lite will not synchronize.
- A Multi MID conflict appears.
- Application or order data appears to be missing.
- The payment status remains unknown.
Important: Do not clear Register Lite application data or uninstall the application unless Support has confirmed that existing orders, batches, and recovery requirements have been addressed.