Use these steps when a terminal is configured with multiple merchant profiles or locations.
Before Processing a Transaction
- Select or confirm the profile or username for the intended merchant or location.
- Verify the displayed merchant name.
- Confirm the receipt header matches the intended merchant before presenting the card.
For Follow-Up Actions
For actions such as voids, refunds, receipt reprints, reports, and settlement, use the same merchant profile that owns the original transaction unless a documented All Profiles or Storewide option is being used.
If the Wrong Profile Was Used
- Stop before processing additional transactions.
- Do not attempt to move the transaction to another MID.
- Follow the appropriate void or refund process based on whether the transaction is still in the open batch or has already settled.
Contact Support If
- The profile names are unclear or difficult to distinguish.
- The expected merchant profile is missing.
- A transaction was approved under the wrong MID.
- The terminal appears to be routing transactions to the wrong merchant.
Important: Do not process under a different MID as a workaround for a missing or incorrect profile.