Use these steps when processing a sale on a restaurant-enabled Dejavoo terminal.
Process the Sale
- Select Sale.
- Enter the transaction amount.
- Enter the server or clerk identifier when prompted.
- Complete the tip selection or tip entry if the terminal prompts for it before authorization.
- Review any payment-method or fee information displayed.
- Present the card using the available payment method.
- Wait for the final transaction response.
If Tips Are Added After the Sale
Keep the transaction number so the tip can be adjusted before the batch is settled.
Contact Support If
- The expected tip prompt does not appear.
- The server or clerk information is incorrect.
- Server totals do not match the expected transactions.
- The transaction has already settled before the required tip adjustment is completed.
Important: Never change a tip without documented cardholder authorization and your merchant's approved policy.