Use these steps to update the authorized tip on an eligible restaurant transaction before the batch is settled.
Before You Begin
- Confirm the transaction is still in the current open batch.
- Have the transaction number or approved search information available.
- Confirm the authorized tip amount.
Adjust the Tip
- Open Favorites or the transaction list.
- Select Edit Tip or Adjust Tip.
- Find the correct transaction.
- Enter the authorized tip amount.
- Review and confirm the updated transaction total.
- Reprint or view the transaction to verify the new tip and total before settlement.
Contact Support If
- The transaction cannot be located.
- The batch has already settled.
- The tip amount exceeds your merchant policy.
- The transaction total does not recalculate correctly.
Important: Do not alter a tip without authorization. Tip adjustments should be completed before settlement.