Complete a Pre-Authorization or Ticket

Use Ticket or Completion to finalize an existing approved pre-authorization.

Before You Begin

• Have the original approved pre-authorization available.
• Confirm the permitted final transaction amount.
• Confirm any authorized tip or amount adjustment.

Complete the Transaction

1. Select Ticket or Completion.
2. Locate the original pre-authorization.
3. Enter the permitted final amount.
4. Confirm and complete the transaction.
5. Verify the completed transaction appears in the batch.

Contact Support If

• The original authorization has expired.
• The Pre-Authorization or Completion feature is unavailable.
• The final amount exceeds the permitted adjustment amount.
• The pre-authorization and completed sale appear as duplicate transactions.

Important: Do not create a new sale to replace an existing pre-authorization unless the original transaction status has been confirmed.