Use these steps when the terminal is configured for Dual Pricing.
Process the Sale
- Enter the base transaction amount.
- Complete any server or tip prompts when applicable.
- At the payment-method or multi-pricing screen, select the actual payment method.
- Review the displayed cash and card totals before continuing.
- For card payments, present the card and complete the transaction.
- For cash payments, record the cash sale only when the profile supports it.
- Confirm the receipt shows the correct payment method and final total.
Contact Support If
- The expected cash or card selection does not appear.
- The cash and card totals appear reversed or incorrect.
- The receipt does not match what was shown on the terminal.
- You are unsure whether the merchant is configured for Dual Pricing.
Important: Do not change fee settings during a live transaction.