Use these steps if a Dual Pricing terminal shows unexpected payment choices, totals, or receipt information.
What to Check
- Confirm the terminal is using the correct merchant profile or TPN.
- Record the base transaction amount.
- Note the cash and card amounts shown on the terminal.
- Compare the terminal screen with the masked receipt.
- Check whether credit and PIN debit show different behavior.
Contact Support If
- The cash/card math does not match the expected configuration.
- The receipt and terminal screen show different totals or labels.
- Different terminals or profiles behave differently.
- Debit behavior is unclear or inconsistent.
- The fee program appears to have changed unexpectedly.
Important: Do not manually adjust transaction amounts to imitate the expected Dual Pricing result. Configuration changes should be handled by authorized support personnel.