Use these steps if a True Cash Discount terminal does not display or calculate pricing as expected.
What to Check
- Confirm the correct merchant profile or TPN is being used.
- Record the expected base transaction amount.
- Note the Card and Cash options shown on the terminal.
- Compare cash, credit, and PIN debit behavior separately.
- Compare the terminal screen with the masked receipt.
Contact Support If
- The Card or Cash selection is missing.
- The terminal screen and receipt show different totals or labels.
- Credit and PIN debit behave unexpectedly.
- The program labels do not match the merchant's approved configuration.
- A rate, label, or eligibility change is required.
Important: Do not change rates, labels, or fee-program settings yourself. Configuration changes should be handled by authorized support personnel.