Use Offline Mode only when it is already enabled and authorized for the terminal and normal network service is unavailable.
Before You Begin
- Confirm Offline Mode is already enabled for the terminal.
- Confirm the transaction amount is within the configured limits.
- Use only the card-entry methods permitted by the current Offline Mode configuration.
Process the Transaction
- Begin the transaction using the approved Offline Mode workflow.
- Complete the transaction using a supported card-entry method.
- Retain the offline receipt or reference number.
- Treat the transaction as Pending until it receives a final authorization result.
- Restore connectivity as soon as possible so the transaction can be uploaded for authorization.
Contact Support If
- The transaction exceeds the configured Offline Mode limit.
- The required card-entry method is unavailable.
- A duplicate or uncertain offline transaction appears.
- You are unsure whether the transaction was already captured.
Important: An Offline Mode transaction is not issuer-approved when it is accepted locally. Do not retry the same payment through another method until the offline record and its status have been confirmed.