Use these steps after connectivity has been restored or when Offline Mode transactions need to be reviewed.
Review Offline Transactions
- Open the Offline Mode transaction view.
- Filter the records as needed by:
- All
- Approved
- Declined
- Pending
- Confirm the terminal has a stable network connection.
- Allow the configured automatic upload to run, or use the approved manual upload option when applicable.
- Track each transaction using its Offline Reference and final result.
After Upload
- Verify approved transactions appear in the batch only once.
- Handle declined transactions according to the merchant's established policy.
- Review any transactions that remain pending.
- Reconcile offline totals before settling the batch.
Contact Support If
- A transaction remains Pending after connectivity is restored.
- The same offline transaction appears more than once.
- The upload result is unknown.
- A declined transaction has already been fulfilled.
Important: Do not delete pending or failed Offline Mode transactions simply to close the batch.