Use the transaction status to determine whether the payment should be voided or refunded.
Use a Void When
- The original transaction was approved.
- The transaction is still in the current open batch.
- The transaction needs to be canceled before settlement.
Use a Refund When
- The original transaction has already settled.
- The transaction is no longer eligible to be voided.
- A refund is required by your merchant policy.
Important: Do not use a refund to correct an unknown or potentially duplicate transaction until the original transaction status has been verified.