Void an Open-Batch Transaction

Use a void to cancel an eligible approved transaction before the current batch is settled.

Before You Begin

• Confirm the transaction is approved.
• Confirm the transaction is still in the current open batch.
• Make sure you can identify the correct transaction.

Void the Transaction

1. Open Favorites or the transaction menu.
2. Select Void.
3. Find the transaction using the transaction number or another permitted masked identifier.
4. Verify the transaction amount and details.
5. Authenticate using the approved manager method if prompted.
6. Confirm the void once.
7. Verify the void receipt or transaction status.

Contact Support If

• The transaction has already settled.
• Multiple matching transactions appear and the correct one cannot be identified.
• The void result is unknown.
• The wrong merchant profile or MID appears.

Important: Never guess which transaction to void.