Process a Return or Refund

Use a return or refund when an eligible completed transaction needs to be credited back to the customer.

Before You Begin

• Confirm the transaction should be refunded rather than voided.
• Confirm the approved refund amount.
• Have the original transaction information available when possible.

Process the Refund

1. Open the transaction menu.
2. Select Return or Refund.
3. Enter the approved refund amount.
4. Authenticate using the approved manager method if prompted.
5. Present or identify the original card or transaction as requested by the terminal.
6. Wait for the final transaction response.
7. Retain the masked refund receipt or transaction ID.

Contact Support If

• The Refund or Return option is unavailable.
• The original payment method cannot be identified.
• The requested amount exceeds your approved refund policy.
• The terminal does not provide a clear final result.

Important: Never send a full card number through chat, email, or a support ticket.