Use these steps if settlement does not return a clear successful result.
What to Do
- Do not immediately run settlement again.
- Record the batch number, transaction count, total amount, and exact error or response.
- Note whether a settlement report printed or displayed.
- Check whether the batch currently shows as open or closed.
- Review any pending offline transactions.
- If the batch is confirmed open and any outstanding issues are resolved, settlement may be attempted once more.
Contact Support If
- The terminal and payment records disagree about whether the batch settled.
- The batch may already be closed.
- The totals do not match.
- Settlement has already been attempted multiple times.
Important: Never repeatedly retry settlement when the previous result is unknown.