Use these steps if the terminal returned a successful settlement response but the batch still appears open.
What to Check
- Do not run settlement again immediately.
- Confirm that the successful response was for the correct merchant profile or MID.
- Review the batch number, transaction count, and total from the settlement response or report.
- Check whether the batch shows as open or closed in the available transaction or payment records.
- Review whether any pending offline transactions are preventing the batch from closing completely.
Contact Support If
- The settlement shows successful but the batch remains open.
- The terminal and payment records show different batch statuses.
- The batch total or transaction count does not match.
Important: Do not force-close the batch, delete transactions, or repeatedly settle the same batch to make the open status disappear.