Use these steps if the transaction count or total amount shown during settlement does not match the expected batch.
What to Check
- Do not settle the batch until the difference has been reviewed.
- Confirm the correct merchant profile or MID is selected.
- Review the batch transaction count and total amount.
- Check for transactions with an unknown or uncertain status.
- Review any pending offline transactions that may not yet be included normally.
- Record the batch number, expected total, displayed total, and transaction count.
Contact Support If
- The difference cannot be identified.
- The terminal and payment records show different totals.
- Transactions appear to be missing or duplicated.
- Offline transactions may be affecting the batch total.
Important: Do not delete transactions or force the batch to close in order to make the totals match.