When contacting support, only provide the information needed to identify the terminal and transaction.
Safe Information to Share
- Terminal model
- Exact error message
- Transaction number
- Batch number
- Transaction date and time
- Transaction amount
- Card brand
- Last four digits of the card, when needed
Do Not Share
- Full card number
- CVV or CVC
- PIN
- Card track or chip data
- Terminal or portal passwords
- One-time security codes
- Unmasked receipts or screenshots containing payment information
Important: Never send sensitive payment or login information through chat, email, or support tickets.