Terminal & Device Support

Getting Started

• Identify Your Dejavoo Terminal
• Identify Your Terminal Interface
• Understanding Your Terminal Setup
• Information to Gather Before Troubleshooting
• What Information Is Safe to Share With Support

Power & Hardware

• Terminal Will Not Power On
• Blank or Frozen Terminal Screen
• How to Safely Restart Your Dejavoo Terminal
• Terminal Stuck in a Boot Loop

Printers & Receipts

• Receipt Did Not Print After a Transaction
• Receipt Paper Will Not Feed or Keeps Jamming
• Replace the Receipt Paper
• Receipt Prints Blank
• Printer Will Not Print

Card Readers & PIN Pads

• Card Declined or Terminal Problem?
• PIN Pad Not Responding or Disconnected
• PIN Debit or PIN Entry Issues
• Card Swipe Not Working
• Tap or Contactless Payment Not Working
• Chip Card Not Reading

Device Safety & Replacement

• When Your Terminal May Need Replacement
• Tamper or Security Warning
• Liquid or Physical Damage
• Terminal Overheating or Physically Damaged

Other

• Pax Solutions
• Dejavoo Solutions