Some terminal problems require hardware service or replacement instead of additional troubleshooting.
Contact Support If
- The terminal will not power on with a known-working power source.
- The terminal repeatedly enters a boot loop.
- The screen or card reader is physically damaged.
- The device has been exposed to liquid.
- The terminal is overheating or swollen.
- A burning smell or exposed wiring is present.
- A tamper or security warning appears.
Before Contacting Support
Have the terminal model, serial number, exact error message, and a description of the issue available.
Important: Do not open the terminal, break security seals, or attempt internal repairs.