Stop using a terminal that has been exposed to liquid or has significant physical damage.
What to Do
- Stop processing transactions.
- Disconnect power only if it is safe to do so.
- Do not attempt to open, dry, or repair the terminal.
- Record any visible damage.
- Contact support for service or replacement assistance.
Examples of Physical Damage
- Cracked or damaged housing
- Damaged charging or connection ports
- Exposed wiring
- Liquid inside or around the terminal
- Damaged card reader or screen
Important: Do not continue using a terminal that may be unsafe.