A declined transaction does not always mean there is a problem with the terminal.
If One Card Is Declined
- Note the exact message displayed.
- Ask the cardholder to use another payment method or contact their card issuer.
- Do not repeatedly retry the same card.
If Multiple Cards Are Declined
- Check whether other terminals are experiencing the same issue.
- Record the exact error or response message.
- Contact support if multiple unrelated cards receive the same response.
Important: If the transaction result is unclear, verify its status before attempting another payment.