Use these steps if the terminal cannot read a chip card.
Troubleshooting Steps
- Insert the card fully into the chip reader.
- Leave the card inserted until the terminal tells you to remove it.
- Try another known-working chip card.
- Check the card slot for visible damage or debris.
- If multiple cards fail, safely restart the terminal and try again.
Contact Support If
- Multiple chip cards fail.
- The chip reader appears damaged.
- The terminal repeatedly requests an unexpected payment method.
- A tamper or security warning appears.
Important: Do not insert tools, liquids, or cleaning objects into the card reader.