Use these steps if a contactless card or mobile wallet will not complete a payment.
Troubleshooting Steps
- Wait for the contactless or tap prompt to appear.
- Hold the card or mobile device over the contactless area until the terminal responds.
- Remove other contactless cards from wallets or cases that may interfere.
- Try another known-working contactless card or device.
- If the terminal requests the chip, insert the card instead of continuing to tap.
- If contactless does not appear for any transaction, safely restart the terminal.
Contact Support If
- Multiple contactless cards or devices fail.
- The contactless option never appears.
- The contactless reader appears damaged.
Important: Do not repeatedly tap if the terminal instructs you to insert the card.