Use these steps if the terminal cannot read a card using the magnetic stripe.
Troubleshooting Steps
- Make sure the magnetic stripe is facing the correct direction.
- Swipe the card through the reader in one smooth motion.
- Try another known-working card.
- If the card has a chip, follow the terminal's instructions and use the chip reader when prompted.
Contact Support If
- Multiple cards cannot be read.
- The swipe reader appears physically damaged.
- The terminal does not allow the payment method it normally supports.
Important: Only use another payment method when the terminal allows or requests it.