A boot loop occurs when the terminal repeatedly restarts without reaching the normal payment screen.
What to Do
- Confirm the terminal is connected to a reliable power source.
- Allow the terminal time to complete the startup process.
- Do not repeatedly restart the device.
- Note the last screen, message, or error displayed before the terminal restarts.
Contact Support If
- The terminal continues restarting.
- The issue began during or after a software update or download.
- The terminal never reaches the payment application.
Important: Repeated restarts during an update or download may interfere with recovery.