A restart can help resolve frozen screens, application issues, and certain connection problems.
Before Restarting
- Make sure a transaction is not currently processing.
- Do not restart during settlement, software installation, a download, or key exchange.
Restart the Terminal
- Wait until the terminal is no longer processing a transaction.
- Use the terminal's power button or approved restart option.
- Allow the terminal to fully restart.
- Confirm the payment application opens normally.
Important: Avoid repeatedly power-cycling a terminal that is stuck during an update or download.