Use the following steps if the terminal screen is blank, frozen, or no longer responding.
Troubleshooting Steps
- Make sure the terminal is connected to a working power source.
- Check for any visible error or warning message.
- Make sure no transaction is currently processing.
- Perform one safe restart.
- Allow the terminal to fully boot before trying another action.
Contact Support If
- The screen remains blank after restarting.
- The terminal repeatedly freezes.
- The payment application will not open.