Paper feed problems are commonly caused by incorrect paper installation, torn paper, or a printer hardware issue.
Troubleshooting Steps
- Open the printer cover.
- Remove the paper roll.
- Remove any loose or torn paper you can safely reach.
- Reinstall the thermal paper roll correctly.
- Make sure the printer cover closes completely.
- Use the paper feed option to test the printer.
Contact Support If
- The paper continues to jam.
- The printer does not feed paper.
- The printer cover or mechanism appears damaged.
- You hear grinding or unusual mechanical noises.
Important: Do not use sharp objects, solvents, or compressed air inside the terminal.