If paper feeds normally but the receipt is blank, the thermal paper may be installed incorrectly.
Troubleshooting Steps
- Open the printer cover.
- Remove the paper roll.
- Flip the roll so the opposite side faces the print mechanism.
- Close the printer cover securely.
- Run a paper feed or reprint test.
Thermal receipt paper prints on only one side.
Contact Support If
- The receipt remains blank with known-good thermal paper.
- The printer does not feed correctly.
- The printer shows signs of hardware damage.