Use these steps if your terminal completes transactions but does not print a receipt.
Troubleshooting Steps
- Confirm the terminal has receipt paper installed.
- Make sure the printer cover is fully closed and latched.
- Check for torn paper or debris near the paper compartment.
- Reinstall the thermal paper roll.
- Use the paper feed or receipt reprint option to test the printer.
Contact Support If
- The printer does not feed paper.
- The printer cover will not close properly.
- The printer repeatedly jams.
- You hear grinding or unusual noises.
Important: Do not rerun an approved transaction just because the receipt did not print.