Cellular-enabled terminals display connection information that can help identify a network issue.
What to Check
- Whether cellular service is displayed
- The current signal strength
- The carrier name, if shown
- Whether the signal changes when the terminal is moved
Before Contacting Support
Note the terminal model, current signal level, exact error message, and whether the issue changes based on location or time.
Note: SIM, APN, and carrier account configuration should be handled by authorized support personnel.