Network & Connectivity Support

Wi-Fi Connectivity

• Weak or Intermittent Wi-Fi Connection
• Wi-Fi Network Does Not Appear
• Terminal Is Connected to Wi-Fi but Cannot Communicate
• Connect a P or QD Terminal to Wi-Fi
• Connect a Z-Series Terminal to Wi-Fi

Ethernet Connectivity

• Terminal Has Ethernet Link but Cannot Communicate
• Ethernet Connection Keeps Dropping
• Docked Terminal Ethernet Issues
• Ethernet Terminal Not Connecting

Cellular & Signal

• Weak or Intermittent Cellular Signal
• No Cellular Signal
• Understanding Cellular Signal & Network Indicators

Communication & Connection Errors

• Terminal Is Connected but Cannot Reach the Payment Service
• Multiple Terminals Cannot Communicate
• Transaction Timed Out or Result Is Unknown
• Communication Error on Terminal