Use these steps if your terminal receives its Ethernet connection through a dock.
Troubleshooting Steps
- Make sure the terminal is fully seated in the dock.
- Confirm the dock has power.
- Confirm the Ethernet cable is securely connected to the dock.
- Check for Ethernet link or activity lights.
- Remove and reseat the terminal in the dock.
Contact Support If
- The terminal only loses connection while docked.
- The connection changes when the terminal or dock is moved.
- The dock or Ethernet port appears damaged.