Use these steps if the terminal shows an Ethernet connection but cannot reach the payment service.
Troubleshooting Steps
- Confirm the terminal shows an active Ethernet connection.
- Check whether other devices on the same network can access network services normally.
- Check whether other payment terminals are experiencing the same issue.
- Record the exact communication error displayed.
- Safely restart the terminal once.
Contact Support If
- The Ethernet connection is active but payment communication still fails.
- The terminal may be using an unknown static IP configuration.
- A firewall or VLAN change may have occurred.
- Multiple terminals are affected.
Important: Network configuration changes should only be performed by authorized IT personnel.