Use these steps if your terminal connects to Ethernet but frequently loses its network connection.
Troubleshooting Steps
- Note when the connection drops and any error message displayed.
- Check whether other devices on the same network are also losing connectivity.
- Check for a loose cable, dock, or network connection.
- Determine whether the issue began after a router, switch, firewall, or other network change.
- Safely restart the terminal once.
Contact Support If
- The connection continues to drop.
- Multiple terminals are experiencing the same issue.
- The issue began after a network configuration change.
- The Ethernet jack or dock appears damaged.
Important: If a payment times out when the connection drops, verify the original transaction status before retrying.