Use these steps if the terminal shows a Wi-Fi connection but transactions or other functions cannot communicate.
Troubleshooting Steps
- Confirm the terminal still shows a stable Wi-Fi connection.
- Check whether another device can access the internet using the same network.
- Check whether other payment terminals at the location are experiencing the same issue.
- Record the exact error message displayed on the terminal.
- Safely restart the terminal once.
Contact Support If
- The terminal remains connected to Wi-Fi but cannot process or communicate.
- Multiple terminals are affected.
- The problem continues after a safe restart.
- A transaction timed out and its final status is unknown.
Important: If a payment timed out, do not immediately run it again. Verify the original transaction status first to avoid a duplicate charge.