Use these steps if a P Series or QD Series terminal needs to connect or reconnect to a Wi-Fi network.
Connect to Wi-Fi
- Confirm Airplane Mode is turned off.
- Open the terminal's network settings and make sure Wi-Fi is enabled.
- Select the correct Wi-Fi network.
- Enter the Wi-Fi password directly on the terminal.
- Wait for the terminal to show that it is connected.
If the Terminal Will Not Connect
- Move the terminal closer to the wireless access point.
- Confirm another device can connect to the same network.
- Check whether the Wi-Fi password or router settings recently changed.
- If permitted, forget the network and reconnect using the correct password.
- Safely restart the terminal and try again.
Contact Support If
- The terminal shows connected but the payment application cannot communicate.
- The network requires a captive portal or enterprise Wi-Fi configuration.
- The terminal's network settings cannot be accessed.
Important: Do not disable device management, certificates, VPNs, or other security settings to connect the terminal.