Use these steps if the terminal connects to Wi-Fi but frequently disconnects, slows down, or times out.
Troubleshooting Steps
- Check the terminal's Wi-Fi signal strength when the issue occurs.
- Move the terminal closer to the wireless access point.
- Check whether walls, equipment, or other wireless devices may be interfering with the signal.
- Confirm whether other devices on the same network are experiencing connection problems.
- Note whether the issue occurs at a specific location or time of day.
- Safely restart the terminal once if the connection continues to drop.
Contact Support If
- The connection continues to drop despite a strong Wi-Fi signal.
- Transactions repeatedly time out.
- Multiple terminals are experiencing the same issue.
- The terminal shows an unknown transaction status after losing connection.
Important: Do not repeatedly retry a payment after a connection failure until the original transaction status has been verified.