Wi-Fi Network Does Not Appear

Use these steps if your Wi-Fi network does not appear in the terminal's list of available networks.

Troubleshooting Steps

1. Confirm Wi-Fi is enabled on the terminal.
2. Move the terminal closer to the wireless access point.
3. Refresh or rescan the list of available networks.
4. Confirm another device can detect the same Wi-Fi network.
5. For Z Series terminals, confirm a supported 2.4 GHz network is available.
6. Check whether the network name contains unusual or special characters.

Contact Support If

• The terminal cannot detect any Wi-Fi networks.
• The network is visible to other devices but not the terminal.
• The network requires a captive portal, enterprise certificate, or special authentication.

Important: Do not change router security settings or disable network security controls solely to connect the terminal.