Use these steps if the terminal displays a communication error during a transaction, report, or settlement.
Troubleshooting Steps
- Record the exact error message displayed.
- Confirm whether the terminal is using Wi-Fi, Ethernet, or cellular service.
- Check the terminal's connection indicator or signal strength.
- Determine whether other terminals or devices at the location are also affected.
- Safely restart the terminal once after recording the error.
Contact Support If
- The terminal still cannot communicate after restarting.
- Multiple terminals are affected.
- The issue occurs during settlement.
- A transaction result is unknown.
Important: Do not repeatedly run test transactions while communication is unavailable.