If several terminals stop communicating at the same time, the issue may affect the location's network or payment service rather than a single terminal.
What to Check
- Confirm how many terminals are affected.
- Check whether other devices or services at the location can access the network.
- Record the exact error messages shown on the affected terminals.
- Note when the issue began.
- Do not change terminal configuration while the cause is unknown.
Contact Support If
- Multiple terminals remain unable to communicate.
- Multiple locations are experiencing the same issue.
- Transactions have an unknown status.
- Settlement may have been interrupted.