If a transaction times out without showing a final Approved or Declined result, do not immediately run the payment again.
What to Do
- Stop additional attempts for the same transaction.
- Record the transaction amount, time, and any error displayed.
- Check the terminal's transaction history or current batch for the transaction.
- Confirm whether the transaction shows as Approved, Declined, Pending, or Missing.
- Contact support if the final status cannot be confirmed.
Important: An unknown transaction status does not mean the transaction was declined. Verify the original transaction before trying the payment again to avoid a duplicate charge.