Use these steps if the terminal's cellular connection frequently drops or works only in certain locations.
Troubleshooting Steps
- Note the signal strength when the terminal is working and when the issue occurs.
- Move the terminal to an area with stronger cellular coverage.
- Check whether the issue occurs in a specific location or at a specific time.
- Record any communication errors or transaction timeouts.
Contact Support If
- The signal repeatedly drops despite showing strong coverage.
- The problem continues in multiple locations.
- Transactions frequently time out or return an unknown status.
Important: If a transaction loses connection before showing a final result, verify the transaction status before trying it again.