Use these steps if a cellular-enabled terminal shows no service or cannot connect to the cellular network.
Troubleshooting Steps
- Check whether the terminal displays any cellular signal.
- Move the terminal to an area with known cellular coverage, such as closer to a window.
- Safely restart the terminal once.
- Allow the terminal time to reconnect to the cellular network after restarting.
Contact Support If
- The terminal still shows no service in an area with known coverage.
- The issue began after a recent SIM or device change.
- The terminal detects cellular service but still cannot communicate.
Important: Do not remove the SIM or change APN or carrier settings unless directed by authorized support.